Customer Service Management Program

Total 17 schools offer the Customer Service Management programs. Its average tuition & fees is $10,239. In public schools, the tuition & fees is $5,455 for State residents and $10,239 for out-of-state students. In private schools the costs for the Customer Service Management program is -.

Customer Service Management is A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

The annual average wage after completing Customer Service Management is $177,091 and hourly $85.14. This statistics is based on the employment and wage data (May 2019) from Bureau of Labor Statistics (BLS). Next table shows the possible occupation and job list with average income having Customer Service Management degree/certificate.