Customer Service Support/Call Center/Teleservice Operation Programs

Customer Service Support/Call Center/Teleservice Operation is a major program in the area of Administrative Assistant and Secretarial Science. Customer Service Support/Call Center/Teleservice Operation is a program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.